Terms & Conditions
This website is owned and operated by Phai Design LTDA. These Terms set out the Terms and Conditions under which you may use our website and services offered by us.
By accessing or using our website or service, you signify that you have read, understood and agree to be bound by these Terms.
By purchasing an item, you agree that: (i) you are responsible for reading the full listing of the item before committing to purchase it; (ii) you enter into a legally binding contract to purchase an item when you commit to purchase an item and you complete the checkout payment process.
The prices we charge for our services/products are listed on the website. We reserve the right to change our prices for displayed products at any time and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payment page.
RETENTION OF RIGHT TO CHANGE OFFER
We may, without prior notice, change the services; fail to provide the Services or any features of the Services we offer; or create limits to the Services. We may terminate or suspend, permanently or temporarily, access to the Services without notice and liability for any reason or for no reason.
WARRANTIES
When we receive a valid warranty claim for a product purchased on our website, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, you will be entitled to a full refund upon prompt return of the product to us. We will pay for shipping of repaired or replaced products to you and you will be responsible for returning the product to us.
INTELLECTUAL PROPERTY
The Service and all materials contained therein or transferred thereto, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto are the exclusive property of PHAI DESIGN LTDA. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, in no event shall PHAI DESIGN LTDA. be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including, without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or in connection with the use of or inability to use the service.
To the maximum extent permitted by applicable law, [website owner] assumes no liability for any errors, mistakes or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
RIGHTS TO MODIFY THE TERMS
We reserve the right to modify these Terms from time to time, in our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material way, we will notify you. Your continued use of the Site or our Service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these Terms or any future version of the Terms, do not use or access (or continue to access) the Site or the Service.
PROMOTIONAL EMAILS
You agree to receive from time to time promotional messages and materials by post, email or any other contact form you may provide to us (including your telephone number for calls or text messages). If you do not wish to receive such promotional materials or notices - please simply notify us at any time.
Return Policy
Exchanges and returns can be made within 7 calendar days after receiving the product. The products must be in the same condition as when they were sent and well packaged – preferably in the original packaging – to prevent damage during transportation.
EXCHANGES
We will cover the shipping costs for the first exchange, so if you receive a product and it is not exactly what you expected, you can contact us by email to arrange the exchange. The email address is ola@phai.design, and just write us a brief description with the order number and the subject “EXCHANGE”. We will then send you a postage authorization code and instructions from the Post Office. The exchange will be made after receiving and checking the product.
RETURNS
If you regret your purchase and want to return your order, you can contact us by email to arrange the return. The email is ola@phai.design, and just write us a brief report with the order number and the subject “RETURN”. We will then send you a postage authorization code and the instructions from the Post Office. The refund will be made after receiving and checking the product.
DEFECTIVE PRODUCT OR PRODUCT NOT IN ACCORDANCE WITH ORDER
If you happen to receive a defective product or one that is different from the one selected at the time of purchase, you can contact us by email to arrange an exchange. The email is ola@phai.design, and just write us a brief report with the order number and photos that prove what happened, with the subject “DEFECTIVE PRODUCT” or “PRODUCT NOT IN ACCORDANCE WITH ORDER”. We will get back to you with a solution (exchange/replacement of the product or refund) according to each case.
If you have any further questions regarding our procedures, please write to us at ola@phai.design